is a separate module, that provides:
- partial or full recording of conversations
- listen-in (e.g. during agent training) and whisper (e.g. for mentor assistance)
- secure recording storage with optional compression and encryption
- conversation recording announcement playback
- properly recorded and stored conversations have legal value of a signed contract (significant in telemarketing)
- guaranteed safekeeping of personal information and revision trail
is useful for:
- recording conversations for legal reasons (giving conversations legal value of a contract)
- telemarketing
- complaint departments, announcement centers
- paperless transactions
- customer service departments