Telephony

Abraxas IP Telephone System is a flexible and scalable system, ready to fulfill a wide range of business requirements.

Business telephony

Use it as a basis for your entire business telephony. It can replace your outdated, limited, costly old PBX. It can complement your existing PBX and act as an upgrade package, adding features to boost your business communications. If your old PBX does not scale to meet your requirements, you can use Abraxas PBX as an expansion package, to scale your telephony up to your requirements.

Functionality

Abraxas PBX is a modular system, enabling you to tailor it, so it will perfectly fulfill your requirements. Switch off the features you don’t need, to reduce cost and free resources. Use it as a PBX at your branches. Use it as the telephony gateway for your call center. Boost your customer interaction with automated interactive features, such IVR (interactive voice response), voice mail and queue manager. Use it to conform to legal requirements, such as call recording. Use it to route your outgoing calls through the most cost-effective provider. Slash down the cost of your telephony hardware by connecting Abraxas Telephone System to Abraxas soft IP telephones.

Connectivity

Abraxas Telephone System connects to any existing telecommunication network, including analogue, ISDN PRI, ISDN BRI, Voice Over IP (VoIP) and Skype networks. If cost is critical, Abraxas PBX chooses the most cost effective VoIP provider, if reliability is critical, it maintains several tiers of failover lines. Abraxas PBX can connect to any network, so you can use the one, that is best suited to your business.

Scalability

Abraxas IP Telephone System fits a company of any size. You can scale the system to have it fit your requirements and introduce a higher standard of reliability and efficiency to your company communications.

Integration

Abraxas Telephone System is based on standard interfaces, therefore you can have it integrated into your existing IT infrastructure, that handles your customer information. Most commonly it is integrated with a CRM system.

CRM integration allows for a high level of data retrieval automation, and allows your personnel to provide your customers with personalized service. Typically, on an incoming call, your agent is automatically presented with a window containing relevant customer information, such as contact history, purchase history, outstanding orders, outstanding payments, and any other information your agents need, in order to provide the highest quality personalized support or customer service.

Before answering the call, your agent can prepare a personalized response to customer inquiry, presenting the customer with products or services, they will most likely want to acquire.