is a module, which facilitates setting up any type of call center on any scale.

  • Call queues
  • Smart call routing mechanism makes sure your customers reach the solution through the shortest route, ensuring great customer experience
  • Call center control and management
  • Management of agents responding to call queues
  • Support for many communication channels – Omni-Channel:
 
 
      • landline and mobile telephones
      • fax
      • SMS
      • e-mail
      • Google Chat
      • Skype, Google Talk
      • Web
 

Seamless integration of a number of complementary modules, such as Top Phone, Power Dialer and Predictive Dialer, Click to Talk and Click to Chat, is a quick and easy way to add functionality to your call center.

Real-time and post-festum statistics are indispensable for optimal call center management, because they enable optimal utilization of time and other resources.

The Contact Center module is being used in call centers of all sizes in 21 countries all across Europe.